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Frequently Asked Questions
What is your return policy?
+We offer a 30-day return policy on all unused products in their original packaging. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange. For detailed information, please visit our Refund Policy page.
How can I track my order?
+Once your order ships, you'll receive a confirmation email with your tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.
What warranty do your products have?
+All ShieldCase products come with a 2-year limited warranty against manufacturing defects. If your product fails to provide adequate protection under normal use, we'll replace it free of charge. For warranty claims or questions, please contact our customer support team.
Do you offer international shipping?
+Yes, we ship to most countries worldwide. International shipping times typically range from 5-14 business days depending on the destination. Please note that customs duties and import taxes may apply, which are the responsibility of the recipient.
How do I know which product is right for my device?
+Our product pages allow you to select your specific device model to ensure compatibility. If you're unsure which product would best suit your needs, feel free to contact our support team who can provide personalized recommendations based on your usage patterns and preferences.